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Owned and operated by Standby Power Hub, our team is ready to answer your backup power questions.
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Frequently Asked Questions
How long does shipping take?
Orders are processed within 1 to 3 business days. Once shipped, you can expect delivery within 5 to 8 business days. Free Shipping on Most Orders Within the Continental U.S. (Excludes AK/HI).
How do I track my order?
Once your order ships, you will receive a confirmation email with a tracking number and a link to follow your package in real time. If you have any trouble locating your tracking details, send us a message and we will look it up for you.
What is your return policy?
We offer 30-Day Returns on eligible items. If your power station or solar generator does not meet your expectations, please review our Return Policy page for full details on how to start the process.
Can I exchange a product for a different model?
Yes, exchanges are available within our return window. If you need a higher-capacity power station or a different solar kit configuration, contact our team and we will walk you through the exchange steps.
How do I choose the right power station for my home?
Start by considering your essential loads during an outage, such as refrigerators, lights, and medical devices. Our product pages list wattage capacity and battery size so you can match a system to your household needs. Feel free to call or email us for personalized guidance.
Are your solar kits compatible with existing battery backup systems?
Many of our solar kits are designed to integrate with popular battery backup configurations. Check the compatibility details on each product page, or reach out to our team with your current setup and we will confirm the best pairing.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
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Fast Response
Our support team aims to reply to every inquiry within one business day.
Secure Transactions
Your payment and personal data are protected by industry-standard encryption at every step.
30-Day Returns
Not the right fit for your setup? Our return policy gives you 30 days to decide, backed by our Return Policy.
Free Continental Shipping
Most orders ship free within the Continental U.S., with no minimum purchase required.
